SHIPPING
DOMESTIC SHIPPING (AUSTRALIA)
FLAT RATE $9.00
FREE DOMESTIC SHIPPING for orders over $150 -
USE CODE FREESHIP150
LOCALPICKUP for free local pickup (Click and Collect) from Boom Makers Studio. 5 Rutland Street, Newtown 3220, Victoria.
All parcels are sent via Australia Post, with tracking.
EXPRESS SHIPPING:
FLAT RATE $12.00
All express orders are still dispatched within 3-5 business day of being received by us.
STANDARD INTERNATIONAL SHIPPING:
FLAT RATE: $28.00
To the USA/Canada can take anywhere from 6-12 business days. Other countries, 8-15 business days.
CUSTOMS DUTIES AND TAXES:
All customers are responsible for imports duties & taxes in their country of delivery. We are required to declare the full value of the item/s on shipment labels and must include an invoice for customs.
We recommend contacting your local customs office for further information.
If your parcel has been lost in transit you can contact Australia Post:
13 76 78.
SHIPPING:
All orders typically ship 3-5 business days of being received (depending on the volume of orders we are receiving at the time).
CHANGES TO ORDERS:
Unfortunately, we are unable to cancel your order once it has been placed. Please ensure all details on your order are correct before placing your order, in particular we recommend double checking your email address and shipping address. If you require a refund for double shipping please email us with your details and order numbers and we will refund the consecutive amounts.
RETURNS:
We want you to be completely satisfied with your Clac Clac Design experience, therefore we offer returns for full priced items in brand new condition, for 14 days from the date of dispatch.
Items must be returned in original, unworn/unused condition and with earring card attached. Please ensure your FULL NAME and ORDER NUMBER are marked clearly on the sender details of the package. Failure to provide these details may result in the item being returned to sender.
Custom pieces are not returnable. We will do our very best to work through options. Please email us: info@clacclacdesign.com to arrange a return or discuss any problems with your order.
Returns received by Clac Clac Design outside of the 14 day period will not be accepted and the item/s will be returned to the customer.
Refunds are issued within 2 business days of goods being received by us.
Please note: The items are the customer's responsibility during their journey back to us, so please ensure you have tracking details. Any items returned to us are at the customer's expense.
PACKAGING:
All orders are packaged to ensure safe travels to you. Earrings are always fixed to an earring card and carefully boxed and safely wrapped to ensure minimal movement during transit.
LOCAL PICKUP:
If you are local to Geelong/Lara and would like to pick up your product from the studio rather than have your order shipped, please leave a note in checkout and use code LOCALPICKUP in the delivery method. We will then send you an email to schedule a time for your pick up. If you are in Lara, we can arrange free delivery to you.
SALE + SAMPLES/SECONDS items
Occasionally I offer sale and/or samples/seconds sales. These are FINAL, and aren't eligible for returns/exchanges. Please note, that any pieces listed in the SAMPLE/SECONDS category have only minor flaws, or are in perfect condition and I am are just clearing space for new stock.
EXCHANGE:
We do not facilitate exchanges.